Leadership
Etta Money, President & CEO
As president and chief executive officer of InCharge Debt Solutions, Etta Money heads a staff of professionals including Certified Credit Counselors and Client Service Specialists dedicated to delivering personalized debt solutions through an innovative in-person, online and telephone counseling Care Center.
Since joining the organization in 1999, Ms. Money has served in the positions of executive vice president, chief financial officer and chief operating officer.
Prior to joining InCharge, Ms. Money held various executive and management positions with other organizations, primarily in accounting roles. Among the organizations she worked for were Freedom Network International, Inc., Riemer Muegge and Associates, Inc., and Rouse and Associates.
Ms. Money completed the University of Pennsylvania, Wharton School Executive Development Program in Financial Management, and also graduated from Harvard Business School’s Advanced Management Program. Ms. Money received her B.A. in Political Science and her B.S. in Business Management and Accounting from the University of Maryland.
Read Etta Money’s Latest Articles on Forbes.com
William R. Malseed, Secretary/Treasurer
Bill Malseed holds the title of Chief Financial Officer of InCharge Debt Solutions. Since 1999, Mr. Malseed provides accounting and financial management services to all InCharge affiliated organizations. Reporting directly to the president of InCharge, his responsibilities include all aspects of financial/operational accounting, financial analysis, budgeting, forecasting, human resources, and facilities. In 2009, he became President of InCharge Education Foundation, Inc.
With more than forty years of financial experience, Mr. Malseed spent 18 of those years with PHH Corporation. During his tenure with PHH Corporation, he was supervisor of corporate accounting, manager of financial reporting, and manager of corporate accounting. Bill has also served in leadership roles with CitiFinancial, Alexander & Alexander, and KPMG Peat Marwick.
Mr. Malseed graduated Summa Cum Laude with a B.A. in Accounting and a Masters in Business Administration from Loyola College in Baltimore, Maryland. He has been awarded the Lybrand Accounting Medal for academic achievement and holds professional affiliations with the Maryland Association of Certified Public Accountants and also with the Institute of Certified Management.
Michael Leon, Sr. Director of Operations
Michael Leon has over 20 years of experience as a call center leader (18 years at InCharge). Mr. Leon heads up the organization’s counseling, customer service, and training teams. He is leading implementation on several enterprise projects to improve customer engagement and satisfactions, including Omnichannel, Workforce Management (WFM), and Workforce Optimization(WFO) solutions.
Previously, Mr. Leon served as Director of Contact Center Operations at American Safety Council, and before that as General Manager at Anthem Tax Service. He holds a Bachelor’s of Science from Western Governor’s University.Mr. Leon loves working with his team to develop new solutions to meet the financial needs of consumers. It brings him great joy to make a difference in the lives of others.
Read Mike Leon’s Articles on NFCC.org